Business Woman

FAQ

What services do you provide?

What is rectification work?

What does it cost?

Do you offer Payment Plans?

Do you have an online store?

Are your products and services guaranteed?

What products do you provide?

Can I get customized materials?

Can I see a sample of your materials?

Do you only work in Western Australia?

What education sectors do you work in?

Do you offer branding services?

Do you work with all regulatory authorities?

Do you provide legal advice?

 

What services do you provide?

RTO Doctor offers the following solutions to your business needs:

  • Rectification Work
  • Strategic Business Advice
  • Auditing Services
  • Professional Development
  • Recruitment Assistance
  • Course Development
  • Educational Resource Development
  • General Consulting
  • and much more…

For more information on our services click here

To help RTO Doctor provide you with the best solutions for your business contact us

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What is rectification work?

When providers go through an audit process either internally or with an external regulator such as ASQA, the VRQA, TAC, ANMAC or any other regulator, sometimes, non-compliances occur. When this happens, in most situations, providers have 20 working days to ensure that all identified non-compliances are addressed and adequate and sufficient evidence provided to the regulator to confirm that the provider is now compliant. In some situations, this might mean a few days work to do some minor tweaking, in other cases, it can mean a significant overhaul of policies, procedures, assessments, learning materials and staffing. Sometimes this process can be daunting when you don’t know what you don’t know and making your way through the maze of regulatory requirements to ensure you have done what is required to maintain your registration is a challenge. This is where RTO Doctor specializes and comes in to support you. We do whatever it takes to get you over the line. If it means working 7 days a week for the full rectification period and working 18 hours a day, that’s what we do. We are committed to ensuring that we get you back on track. It’s one of the things we do best and we have never failed.

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What does it cost?

The costs of our products and services vary. For the costs of our products and some services, they are listed on the online store. Some products and services however are costed on application. For more information, visit the online store or contact us

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Do you offer Payment Plans?

RTO Doctor does offer payment plans for some clients where necessary. It should be noted however that strict terms and conditions apply and these are built into our contract.

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Do you have an online store?

RTO Doctor offers a comprehensive online store with a highly secure, encrypted payment gateway. All transactions are processed by Card Access Services and we accept payment from all major credit cards including American Express. All charges incur the standard credit card fees.  If you would prefer not to pay using the Online Store, we can also issue you with an invoice or take payment over the phone. Shop now

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Are your products and services guaranteed?

RTO Doctor guarantees all products as they are handed over to the client. Once the client has taken possession, if any alterations are made to the product we provide, we can no longer guarantee their compliance. However, if you have any concerns, please contact us and we will provide you with advice.

In relation to our audit and rectification services, these too are guaranteed. If in the event that non-compliance is identified with the work we have completed, we will gladly repeat the work until such time as the regulator is happy although this has never occurred.

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What products do you provide?

RTO Doctor products provide you with a wealth of resources at the tip of your fingertips! All you have to do is follow our easy to use shopping cart system, download your product & away you go, it’s that simple. We provide a range of policies, procedures, forms, RTO Management Systems, CRICOS Management Systems, assessment resources, learning materials and more.

For the latest range of products we have available see our Online Store.

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Can I get customized materials?

All RTO Doctor products are fully downloadable in Microsoft Word Format and customisable by you or us. RTO Doctor specializes in developing customized learning and assessment materials for organisations across many areas. For a complete list of resources that we currently have developed see our product catalogue or, if the product you are seeking is more specialized or not yet available, contact us to discuss your needs.

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Can I see a sample of your materials?

RTO Doctor has a sample of its materials on the website however, to fully experience the RTO Doctor product range and expertise, we offer online or face to face product demonstrations. To arrange a special viewing contact us.

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Do you only work in Western Australia?

RTO Doctor’s Head Office is in Western Australia however we do work internationally and across all States and Territories regularly. We often do remote work also where we don’t necessarily need to come onsite and a lot of our work can be conducted using innovative technology.  We offer strategic advice to international and overseas companies regularly.

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What education sectors do you work in?

RTO Doctor operates in the following education and training sectors:

  • Vocational Education and Training (VET)
  • Higher Education (HE)
  • ELICOS
  • Schools & Non Government Schools
  • CRICOS
  • Non-Accredited Training
  • Specialist registration bodies including ANMAC, etc.

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Do you offer branding services?

We can brand your materials for a low cost fee or if you require a complete rebrand, speak to us about how we can help. We work with a select range of graphic designers who would be happy to work with your needs for rebranding.

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Do you work with all regulatory authorities?

RTO Doctor works with the regulatory frameworks for ASQA, TEQSA, VRQA and TAC as well as a range of external accrediting bodies including ANMAC, Mainroads WA, WorkSafe, etc.

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Do you provide legal advice?

RTO Doctor does not provide legal advice however we do have a very capable network of lawyers and barristers that we prefer to work with where required by your organization. Our preferred legal team has had much success in their cases with the regulatory authorities, particularly ASQA and in their handling of cases at the Administrative Appeals Tribunal (AAT). For more information contact us.

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WHAT OUR CLIENTS ARE SAYING

INTERNATIONAL SERVICES

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“Working on project assignment in India with Raelene from RTO Doctor was absolutely full on in gaining new knowledge, understanding to VET policy framework and how it leads to more RTO business. I personally admire her for attention to detail which is of utmost important in RTO world”.

Parampreet Singh
CEO / Managing Director

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