Receiving an adverse audit outcome is every provider’s nightmare. For many providers, they’ve invested everything they had into their business. They often feel responsible for everyone else who is affected by an adverse audit outcome. Every single day they make a difference in the lives of others and in the blink of an eye, it can all come crashing down with an audit that resembled a police interrogation. The moment they make contact with RTO Doctor, they feel more confident knowing that they are in safe, understanding hands.
Meet RTO Doctor’s Founding Director, Raelene Bartlett.
The regulatory environment in the VET and international education sector has never been more hostile, challenging and risky. The earlier you get in touch with an expert and get their advice, the more likely your ability to achieve a successful outcome. When providers are in this position, it’s usually because they’ve trusted others who claimed to know what they were doing but in reality, had no idea.
As an expert in her field, Raelene is often sought after as an Expert Witness for RTO legal matters. Raelene often undertakes a range of different types of audits, including due diligence audits, and provides a range of other specialist support services. From conducting audits to rectification, strategic planning workshops, and everything in between. When only the best will do, RTO Doctor has got you covered.
As a published author of ‘CRICOS CPR: Top 5 Tips to Rescue Your RTO’ and the international best seller ‘National Vocational Education and Training Regulator Act 2011 (Cth): An Investigation into Merits Review’, Raelene frequently writes important, thought-provoking articles on VET Reform, keeping the regulator accountable to the sector.
Raelene frequently does live videos on topics relevant to VET Reform, tips to manage compliance and interpretation of ASQA’s ‘updates’, whether they be legislative or policy, and what they mean for providers.
Many people will recall the findings in my last book regarding Registered Training Organisations (RTOs) access to Merits Review being compromised & that procedural fairness was NOT something easily afforded to the average RTO under the National Vocational Education and Training Regulator Act 2011 (Cth)...Many might also remember the article that I wrote in relation to accreditation issues.
We have provided a heavily edited version of our submission due to privacy and confidentiality issues but in our traditional approach to transparency and accountability, we are committed to sharing as much as possible with you regarding what we believe.
Raelene Bartlett is a legend in the education space. Her knowledge of the applicable law, The Standards and her experience in acting for many hundreds of providers is without parallel. Her dedication to her clients and her stubborn adherence to her vision of a broader, fairer and more open education space for providers sets her apart from other players in the space.
There is no ‘near enough is good enough’. Perfection is the only option. Her loyal following from her clients and has earned the fearful respect of the regulator."
“As an experienced lawyer working extensively with RTOs in their dealings with ASQA and in applications to the AAT, I have worked with Raelene helping many RTOs over many years. With Raelene, you know she’s in your corner, but at the same time she brings much-needed objectivity and a clear-sighted approach in advising RTOs. Her comprehensive knowledge of the VET sector, including the legislation and Standards which regulate it and the policy and approach adopted by ASQA in overseeing it, are invaluable to RTOs but also to me in formulating and implementing the right legal strategy for each client. Raelene is an excellent ally in ensuring success.”
“We approached Raelene when we got the cancellation notice from ASQA as we wanted someone who could combine the legal mind with compliance knowledge and help us with not only rectification but develop an overarching strategy to fight what was very obviously a wrong and out of proportion decision by ASQA. She also stuck with us as a client till the very end ,ensuring a positive outcome unlike some in the industry who tend to bail out when things get to the hairy end. Raelene remains one of very few people I have known with a zero error approach and capacity to do so.
We remain grateful to her for what she brought on the table for us and gave us not only hope but led the strategy and execution, freeing us to focus on ensuring that the wolves did not circle the RTO when under stress."
“Raelene changed the paradigm of how we deal with regulators. She forces them to play by the rules rather than letting them throw their weight around unchallenged. As a result, even after multiple attempts to sanction or cancel us they have never been successful. Also, Raelene has worked with our RTO to become as compliant and bullet-proof as possible.
Now regulatory interaction is an occasional annoyance, not an existential threat.”
“I’ve worked with Raelene over several years and seen first-hand her invaluable assistance in reforming RTOs to prepare for proceedings in the Administrative Appeals Tribunal, and helping me to prepare for hearings. Her knowledge, diligence and attention to detail are first-rate, and I would happily recommend her to any RTO.”
With our RTO facing a cancellation decision by ASQA at Tribunal and having already engaged and worked with 4 different compliance consultants, it was with great fortune we were referred to Raelene Bartlett Founding Director of RTO Doctor to assist us with our fight with ASQA.
Raelene has been instrumental in winning our case after 2 years with ASQA and we have no hesitation in recommending her and RTO Doctor .
I have worked with a number of consultants over the years but RTO Doctor has been by far the best. In my view the knowledge that she brings to the audit process is first class.
I just wanted to take this opportunity to thank you so much for all of your loving support & guidance over the last week. Closing an RTO is one of the most stressful experiences I have been through in my ten years as a successful small business owner.
In this video, Raelene explores the potential for conflicts of interest in the public service, specifically in relation to the management of an employee's future employment where there is also a significant private interest at stake.
The video discusses how there are certain Commonwealth legislative requirements in place to properly manage a public servant's termination of employment to ensure that no conflict of interest exists or can be perceived to exist and how, in recent times, it is questionable whether the Australian Skills Quality Authority (ASQA) has met their legislative duty in relation to this area.Watch more
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