RTO Doctor specialises in undertaking independent audits on behalf of your organisation providing you with a comprehensive report outlining areas of concern and recommended actions for addressing the identified non-compliance. 

We also do a large number of due diligence audits; audits whereby a prospective buyer wishes to confirm the quality processes of an RTO prior to purchase.  

RTO Doctor is also available to assist and/or support you and your RTO during your next ASQA audit.

Internal Auditing

To ensure continuous improvement, a systematic approach to operations and to ensure that your business is performing at its optimum, RTO’s should undertake internal audits at least annually.  Many RTO’s will undertake internal audits twice a year, some even more frequently.  An internal audit is usually performed to ensure that:

  • Staff are operating the RTO in accordance with its registration requirements
  • Staff are following the RTO’s policies & procedures
  • Clients & Stakeholders expectations are being met
  • Training Package / Accredited Course or Skill Set requirements are being met
  • Licensing & registration requirements are being met

RTO Doctor specialises in undertaking internal audits on behalf of your organisation.

External Auditing

RTO’s can be exposed to audits from their registration authority, the Australian Skills Quality Authority (ASQA), the Training & Accreditation Council (TAC) in Western Australia, the Victorian Registration & Qualifications Authority (VRQA) in Victoria, various licensing authorities and course accreditation committees for example:

  • Australian Nursing & Midwifery Council
  • Department of Transport
  • Australian Community Workers Association
  • Australian Association of Social Workers
  • Department of Innovation
  • State / Territory government funding bodies

RTO Doctor is also available to assist and/or support you and your RTO during registration authority audit processes.

The auditing process can be triggered by a range of operational requests & functions such as:

Contact RTO Doctor today to discuss your RTO’s auditing needs and an obligation free quote.


Unfortunately, due to unnecessary intimidation from regulators, many providers are too traumatised to appreciate the benefits that an independent audit can bring to an organisation’s health and growth.  

Remember that an independent auditor is being engaged by you to tell you what's wrong so you can fix it before the regulator comes back.  To avoid the regulator identifying any non-compliance, you want an expert who is on your side and can really focus on making sure you won't come undone during a regulatory audit. An audit should always be about continuous improvement and giving providers an opportunity to demonstrate what they do best.  There will be times when an organisation gets it wrong or may be able to do something better, and that’s ok, provided the focus is always on ensuring best practice, quality training that meets registration requirements and client satisfaction.  

A good auditor will always be able to find examples of good practice and should take every opportunity to point this out to the RTO, albeit, regulators often won't.

What our clients are saying about us

  • Raelene Bartlett is a legend in the education space.  Her knowledge of the applicable law, The Standards and her experience in acting for many hundreds of providers is without parallel.  Her dedication to her clients and her stubborn adherence to her vision of a broader, fairer and more open education space for providers sets her apart from other players in the space. 

    There is no ‘near enough is good enough’.   Perfection is the only option.  Her loyal following from her clients and has earned the fearful respect of the regulator."

    RTO Lawyer
  • “As an experienced lawyer working extensively with RTOs in their dealings with ASQA and in applications to the AAT, I have worked with Raelene helping many RTOs over many years. With Raelene, you know she’s in your corner, but at the same time she brings much-needed objectivity and a clear-sighted approach in advising RTOs. Her comprehensive knowledge of the VET sector, including the legislation and Standards which regulate it and the policy and approach adopted by ASQA in overseeing it, are invaluable to RTOs but also to me in formulating and implementing the right legal strategy for each client.  Raelene is an excellent ally in ensuring success.”

    RTO Lawyer
  • “We approached Raelene when we got the cancellation notice from ASQA as we wanted someone who could combine the legal mind with compliance knowledge and help us with not only rectification but develop an overarching strategy to fight what was very obviously a wrong and out of proportion decision by ASQA. She also stuck with us as a client till the very end ,ensuring a positive outcome unlike some in the industry who tend to bail out when things get to the hairy end.  Raelene remains one of very few people I have known with a zero error approach and capacity to do so.  
     We remain grateful to her for what she brought on the table for us and gave us not only hope but led the strategy and execution, freeing us to focus on ensuring that the wolves did not circle the RTO when under stress."

    RTO Owner
    Australia Wide
  • Raelene changed the paradigm of how we deal with regulators. She forces them to play by the rules rather than letting them throw their weight around unchallenged. As a result, even after multiple attempts to sanction or cancel us they have never been successful. Also, Raelene has worked with our RTO to become as compliant and bullet-proof as possible.
    Now regulatory interaction is an occasional annoyance, not an existential threat.”

    RTO Owner
  • “I’ve worked with Raelene over several years and seen first-hand her invaluable assistance in reforming RTOs to prepare for proceedings in the Administrative Appeals Tribunal, and helping me to prepare for hearings. Her knowledge, diligence and attention to detail are first-rate, and I would happily recommend her to any RTO.”

    Travis Mitchell
  • With our RTO facing a cancellation decision by ASQA at Tribunal and having already engaged and worked with 4 different compliance consultants, it was with great fortune we were referred to Raelene Bartlett Founding Director of RTO Doctor to assist us with our fight with ASQA.  

    Raelene has been instrumental in winning our case after 2 years with ASQA and we have no hesitation in recommending her and RTO Doctor .

    RTO Owner
    NSW, Qld
  • I have worked with a number of consultants over the years but RTO Doctor has been by far the best. In my view the knowledge that she brings to the audit process is first class. 

    Rathini Sonnadara
    Training Operations Manager St. John Ambulance
  • I just wanted to take this opportunity to thank you so much for all of your loving support & guidance over the last week. Closing an RTO is one of the most stressful experiences I have been through in my ten years as a successful small business owner. 

    Michelle Merrifield
    Essence of Living

Request a callback

Send us a callback request and Raelene will endeavour to contact you as soon as possible.

If your emergency is urgent, we will do our best to contact you within a few hours. If your emergency is non-urgent, we will contact you within 48 hours.

Already verified you are human.