Here are some of our most commonly asked questions and their answers.
RTO Doctor offers the following solutions to your business needs:
For more information on our services click here
To help RTO Doctor provide you with the best solutions for your business contact us
When providers go through an audit process either internally or with an external regulator such as ASQA, the VRQA, TAC, ANMAC or any other regulator, sometimes, non-compliances occur. When this happens, in most situations, providers generally have 20 working days to ensure that all identified non-compliances are addressed and adequate and sufficient evidence provided to the regulator to confirm that the provider is now compliant. In some situations, this might mean a few days work to do some minor tweaking, in other cases, it can mean a significant overhaul of policies, procedures, assessments, learning materials and staffing. Sometimes this process can be daunting when you don’t know what you don’t know and making your way through the maze of regulatory requirements to ensure you have done what is required to maintain your registration is a challenge. This is where RTO Doctor specialises and comes in to support you. We do whatever it takes to get you over the line. If it means working 7 days a week for the full rectification period and working 18 hours a day, that’s what we do. We are committed to ensuring that we get you back on track. It’s one of the things we do best and we have never failed.
The costs of our products and services vary. It is our experience that the scope of these types of projects often changes and to be fair and transparent to our clients, we prefer to be upfront with you about the types of costs you will incur and how it can be best managed.
RTO Doctor does offer payment plans.
For more information, visit the online store or contact us
RTO Doctor does offer payment plans for some clients where necessary. It should be noted however that strict terms and conditions apply and these are built into our contract.
RTO Doctor has a comprehensive online store only it is no longer visible to the public.
Due to the ever-increasing changes to the regulatory frameworks we operate in, we found it difficult to maintain such a dynamic website offering.
We found that sometimes the products had superseded over night and clients had purchased a document that was no longer suitable.
Instead, we urge you to contact us and let us know what you're after. We can then let you know whether we have it available, issue you with an invoice and once you have paid using our secure payment gateway, the product is emailed to you immediately.
Many clients have told us that they prefer this system than our previous one because they could be assured at all times that they were getting the most current and up to date document.
RTO Doctor guarantees all products as they are handed over to the client as being compliant. Once the client has taken possession, if any alterations are made to the product we provide, we can no longer guarantee their compliance.
Unfortunately, some auditors will still identify something as not compliant even though it is compliant. This is the unfortunate nature of ASQA's current regulatory regime.
We will never hand over something that we believe is not compliant.
If you have any concerns, please contact us and we will provide you with advice.
RTO Doctor products provide you with a wealth of resources at the tip of your fingertips! We provide a range of policies, procedures, forms, RTO Management Systems, CRICOS Management Systems, assessment resources, learning materials and more.
If you have a need, we most likely have it captured. Give us a call, what have you got to lose?
All RTO Doctor products are fully downloadable in Microsoft Word Format and customisable by you or us. RTO Doctor specialises in developing customised learning and assessment materials for organisations across many areas. For more information and to see what we have available, contact us to discuss your needs.
RTO Doctor has a sample of its materials on the website however, to fully experience the RTO Doctor product range and expertise, we offer online or face to face product demonstrations. To arrange a special viewing contact us.
RTO Doctor’s Head Office is in Western Australia however we do work internationally and across all States and Territories regularly. We often do remote work also where we don’t necessarily need to come onsite and a lot of our work can be conducted using innovative technology. We offer strategic advice to international and overseas companies regularly.
RTO Doctor operates in the following education and training sectors:
We can brand your materials for a low cost fee or if you require a complete rebrand, speak to us about how we can help. We work with a select range of graphic designers who would be happy to work with your needs for rebranding.
RTO Doctor works with the regulatory frameworks for ASQA, TEQSA, VRQA and TAC as well as a range of external accrediting bodies including ANMAC, Mainroads WA, WorkSafe, etc.
RTO Doctor does not provide legal advice however we do have a very capable network of lawyers and barristers that we prefer to work with where required by your organisation. Our preferred legal team has had much success in their cases with the regulatory authorities, particularly ASQA and in their handling of cases at the Administrative Appeals Tribunal (AAT). For more information contact us.
Raelene Bartlett is a legend in the education space. Her knowledge of the applicable law, The Standards and her experience in acting for many hundreds of providers is without parallel. Her dedication to her clients and her stubborn adherence to her vision of a broader, fairer and more open education space for providers sets her apart from other players in the space.
There is no ‘near enough is good enough’. Perfection is the only option. Her loyal following from her clients and has earned the fearful respect of the regulator."
“As an experienced lawyer working extensively with RTOs in their dealings with ASQA and in applications to the AAT, I have worked with Raelene helping many RTOs over many years. With Raelene, you know she’s in your corner, but at the same time she brings much-needed objectivity and a clear-sighted approach in advising RTOs. Her comprehensive knowledge of the VET sector, including the legislation and Standards which regulate it and the policy and approach adopted by ASQA in overseeing it, are invaluable to RTOs but also to me in formulating and implementing the right legal strategy for each client. Raelene is an excellent ally in ensuring success.”
“We approached Raelene when we got the cancellation notice from ASQA as we wanted someone who could combine the legal mind with compliance knowledge and help us with not only rectification but develop an overarching strategy to fight what was very obviously a wrong and out of proportion decision by ASQA. She also stuck with us as a client till the very end ,ensuring a positive outcome unlike some in the industry who tend to bail out when things get to the hairy end. Raelene remains one of very few people I have known with a zero error approach and capacity to do so.
We remain grateful to her for what she brought on the table for us and gave us not only hope but led the strategy and execution, freeing us to focus on ensuring that the wolves did not circle the RTO when under stress."
“Raelene changed the paradigm of how we deal with regulators. She forces them to play by the rules rather than letting them throw their weight around unchallenged. As a result, even after multiple attempts to sanction or cancel us they have never been successful. Also, Raelene has worked with our RTO to become as compliant and bullet-proof as possible.
Now regulatory interaction is an occasional annoyance, not an existential threat.”
“I’ve worked with Raelene over several years and seen first-hand her invaluable assistance in reforming RTOs to prepare for proceedings in the Administrative Appeals Tribunal, and helping me to prepare for hearings. Her knowledge, diligence and attention to detail are first-rate, and I would happily recommend her to any RTO.”
With our RTO facing a cancellation decision by ASQA at Tribunal and having already engaged and worked with 4 different compliance consultants, it was with great fortune we were referred to Raelene Bartlett Founding Director of RTO Doctor to assist us with our fight with ASQA.
Raelene has been instrumental in winning our case after 2 years with ASQA and we have no hesitation in recommending her and RTO Doctor .
I have worked with a number of consultants over the years but RTO Doctor has been by far the best. In my view the knowledge that she brings to the audit process is first class.
I just wanted to take this opportunity to thank you so much for all of your loving support & guidance over the last week. Closing an RTO is one of the most stressful experiences I have been through in my ten years as a successful small business owner.
If your emergency is urgent, we will do our best to contact you within a few hours. If your emergency is non-urgent, we will contact you within 48 hours.