Terms & Conditions


The RTO Doctor website is provided to you based on the condition of your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the RTO Doctor website constitutes your agreement to all such terms, conditions, and notices.


RTO Doctor reserves the right to change the terms, conditions, and notices under which the RTO Doctor website is offered, including but not limited to the charges associated with the use of the RTO Doctor website.


The RTO Doctor website may contain links to other websites (“Hyperlinked Sites”). The Hyperlinked Sites are not under the control of RTO Doctor and RTO Doctor is not responsible for the contents of any Hyperlinked Site, including without limitation any link contained in a Hyperlinked Site, or any changes or updates to a Hyperlinked Site. RTO Doctor is not responsible for webcasting or any other form of transmission received from any Hyperlinked Site. RTO Doctor is providing these links to you only as a convenience in good faith, and the inclusion of any link does not imply endorsement by RTO Doctor of the site or any association with its operators.


As a condition of your use of the RTO Doctor website, you warrant to RTO Doctor that you will not use the RTO Doctor website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the RTO Doctor website in any manner which could damage, disable, overburden, or impair the RTO Doctor website or interfere with any other party’s use and enjoyment of the RTO Doctor website. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the RTO Doctor websites, including the RTO Doctor Facebook Page.


The RTO Doctor website may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, “Communication Services”), you agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using a Communication Service, you will not:

  • Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
  • Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information.
  • Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents.
  • Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer.
  • Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages.
  • Conduct or forward surveys, contests, pyramid schemes or chain letters.
  • Download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner.
  • Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.
  • Restrict or inhibit any other user from using and enjoying the Communication Services.
  • Violate any code of conduct or other guidelines that may be applicable for any particular Communication Service.
  • Harvest or otherwise collect information about others, including e-mail addresses, without their consent.
  • Violate any applicable laws or regulations.

RTO Doctor has no obligation to monitor the Communication Services. However, RTO Doctor reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. RTO Doctor reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever.

RTO Doctor reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in RTO Doctor’s sole discretion.

Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. RTO Doctor does not control or endorse the content, messages or information found in any Communication Service and, therefore, RTO Doctor specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized RTO Doctor spokespersons, and their views do not necessarily reflect those of RTO Doctor.

Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you download the materials.


RTO Doctor does not claim ownership of the materials you provide to RTO Doctor (including feedback and suggestions) or post, upload, input or submit to any RTO Doctor website or its associated services (collectively “Submissions”). However, by posting, uploading, inputting, providing or submitting your Submission you are granting RTO Doctor, its affiliated companies and necessary sub licensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.

No compensation will be paid with respect to the use of your Submission, as provided herein. RTO Doctor is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in RTO Doctor’s sole discretion.

By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.


The information, software, products, and services included or available through the RTO Doctor website may include inaccuracies or typographical errors.  Changes are periodically added to the information herein. RTO Doctor and/or its suppliers may make improvements and/or changes to the RTO Doctor family of websites, including the RTO Doctor Facebook Page at any time.  Advice received via the RTO Doctor family of websites, including the RTO Doctor Facebook Page, should not be relied upon for personal, medical, legal or financial decisions and you should consult an appropriate professional for specific advice tailored to your situation.

RTO Doctor and/or its suppliers make no representations about the suitability, reliability, availability, timeliness & accuracy of the information, software, products, services and related graphics contained on the RTO Doctor website for any purpose.  To the maximum extent permitted by the applicable laws, all such information, software, products, services and related graphics contained on the RTO Doctor website are provided without warranty or condition of any kind.  RTO Doctor and/or its suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, services and related graphics, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title and non-infringement.

To the maximum extent permitted by applicable law, in no event shall RTO Doctor and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the RTO Doctor family of websites, with the delay or inability to use the RTO Doctor website or related services, the provision of or failure to provide services, or for any information, software, products, services & related graphics obtained through the RTO Doctor website, or otherwise arising out of the use of the RTO Doctor website, whether based on contract, tort, negligence, strict liability or otherwise, even if RTO Doctor or any of its suppliers has been advised of the possibility of damages.  Because some States/Jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above liability may not apply to you.  If you are dissatisfied with any portion of the RTO Doctor family of websites, or with any of the terms of its use, your sole & exclusive remedy is to discontinue using the RTO Doctor family of websites.

For all service, contact info@rtodoctor.com.au


RTO Doctor reserves the right, in its sole discretion, to terminate your access to the RTO Doctor website and the related services or any portion thereof at any time, without notice.


To the maximum extent permitted by law, the laws of Western Australia govern this agreement and you hereby consent to the exclusive jurisdiction and venue of courts in Perth, Western Australia in all disputes arising out of or relating to the use of the RTO Doctor website. Use of the RTO Doctor website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. You agree that no joint venture, partnership, employment, or agency relationship exists between you and RTO Doctor as a result of this agreement or use of the RTO Doctor website. RTO Doctor’s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of RTO Doctor’s right to comply with governmental, court and law enforcement requests or requirements relating to your use of the RTO Doctor website or information provided to or gathered by RTO Doctor with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and RTO Doctor with respect to the RTO Doctor website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and RTO Doctor with respect to the RTO Doctor website. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents are drawn up in English.


All contents of the RTO Doctor Website are: Copyright 2012 – site by RTO Doctor and/or its suppliers. All rights reserved.


The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

Any rights not expressly granted herein are reserved.


Pursuant to the Copyright Act 1968, notifications of claimed copyright infringement under Australian copyright law should be sent to RTO Doctor info@rtodoctor.com.au

All enquiries that are not relevant to the procedure indicated herein will not receive a response.

What our clients are saying about us

  • Raelene Bartlett is a legend in the education space.  Her knowledge of the applicable law, The Standards and her experience in acting for many hundreds of providers is without parallel.  Her dedication to her clients and her stubborn adherence to her vision of a broader, fairer and more open education space for providers sets her apart from other players in the space. 

    There is no ‘near enough is good enough’.   Perfection is the only option.  Her loyal following from her clients and has earned the fearful respect of the regulator."

    RTO Lawyer
  • “As an experienced lawyer working extensively with RTOs in their dealings with ASQA and in applications to the AAT, I have worked with Raelene helping many RTOs over many years. With Raelene, you know she’s in your corner, but at the same time she brings much-needed objectivity and a clear-sighted approach in advising RTOs. Her comprehensive knowledge of the VET sector, including the legislation and Standards which regulate it and the policy and approach adopted by ASQA in overseeing it, are invaluable to RTOs but also to me in formulating and implementing the right legal strategy for each client.  Raelene is an excellent ally in ensuring success.”

    RTO Lawyer
  • “We approached Raelene when we got the cancellation notice from ASQA as we wanted someone who could combine the legal mind with compliance knowledge and help us with not only rectification but develop an overarching strategy to fight what was very obviously a wrong and out of proportion decision by ASQA. She also stuck with us as a client till the very end ,ensuring a positive outcome unlike some in the industry who tend to bail out when things get to the hairy end.  Raelene remains one of very few people I have known with a zero error approach and capacity to do so.  
     We remain grateful to her for what she brought on the table for us and gave us not only hope but led the strategy and execution, freeing us to focus on ensuring that the wolves did not circle the RTO when under stress."

    RTO Owner
    Australia Wide
  • Raelene changed the paradigm of how we deal with regulators. She forces them to play by the rules rather than letting them throw their weight around unchallenged. As a result, even after multiple attempts to sanction or cancel us they have never been successful. Also, Raelene has worked with our RTO to become as compliant and bullet-proof as possible.
    Now regulatory interaction is an occasional annoyance, not an existential threat.”

    RTO Owner
  • “I’ve worked with Raelene over several years and seen first-hand her invaluable assistance in reforming RTOs to prepare for proceedings in the Administrative Appeals Tribunal, and helping me to prepare for hearings. Her knowledge, diligence and attention to detail are first-rate, and I would happily recommend her to any RTO.”

    Travis Mitchell
  • With our RTO facing a cancellation decision by ASQA at Tribunal and having already engaged and worked with 4 different compliance consultants, it was with great fortune we were referred to Raelene Bartlett Founding Director of RTO Doctor to assist us with our fight with ASQA.  

    Raelene has been instrumental in winning our case after 2 years with ASQA and we have no hesitation in recommending her and RTO Doctor .

    RTO Owner
    NSW, Qld
  • I have worked with a number of consultants over the years but RTO Doctor has been by far the best. In my view the knowledge that she brings to the audit process is first class. 

    Rathini Sonnadara
    Training Operations Manager St. John Ambulance
  • I just wanted to take this opportunity to thank you so much for all of your loving support & guidance over the last week. Closing an RTO is one of the most stressful experiences I have been through in my ten years as a successful small business owner. 

    Michelle Merrifield
    Essence of Living

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