Refund Policy

All RTO Doctor products can be downloaded by The Purchaser or for an additional fee, can be customized and delivered by post to an address specified by The Purchaser. Where The Purchaser chooses to download the product, they are provided with the opportunity to download the product in Word, Excel, PowerPoint format once upon purchase. Should there be any difficulties experienced with downloading the purchase, The Purchaser should contact in the first instance to try and resolve the issue. The issue must be notified to RTO Doctor within 24 hours of the purchase not being able to be downloaded. Claims for products that cannot be downloaded or errors in the download process lodged with RTO Doctor after this date will be considered on a case-by-case basis however, any claim made after 48 hours post purchase of the product will not be investigated or refunded. Where The Purchaser has requested customization and/or mail delivery of the purchased products, an additional fee for customization (where requested), printing and postage will also be charged. Products will be posted to the address specified by The Purchaser on the order within 10 working days of the purchase being processed. Where The Purchaser wishes the products to be provided using an express service or by registered post, additional charges will apply. The Purchaser should be advised that where they opt for registered delivery, further delays beyond the control of RTO Doctor might be experienced.

RTO Doctor or its officers accepts no liability to any person or organisation for any direct errors or omissions, incidental or consequential damages resulting from the use of its products or services.

RTO Doctor does not provide a refund for purchases where a product has been provided in working order.

The Governing law for this agreement shall be the laws of Western Australia and all disputes arising from this agreement shall be settled in Western Australia.

Copyright agreement acceptance

I hereby confirm that I have read this agreement and understood the implications of the agreement with RTO Doctor prior to my purchasing RTO Doctor Products.

RTO Doctor Copyright & Online Store Terms of Use Policy


RTO Experts Pty Ltd as trustee for RTO Doctor Unit Trust Trading as RTO Doctor (Here after, ("RTO Doctor") website is comprised of various online pages operated by RTO Doctor.

The RTO Doctor website is provided to you based on the condition of your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the RTO Doctor website constitutes your agreement to all such terms, conditions, and notices.


RTO Doctor reserves the right to change the terms, conditions, and notices under which the RTO Doctor website is offered, including but not limited to the charges associated with the use of the RTO Doctor website.

What our clients are saying about us

  • Raelene Bartlett is a legend in the education space.  Her knowledge of the applicable law, The Standards and her experience in acting for many hundreds of providers is without parallel.  Her dedication to her clients and her stubborn adherence to her vision of a broader, fairer and more open education space for providers sets her apart from other players in the space. 

    There is no ‘near enough is good enough’.   Perfection is the only option.  Her loyal following from her clients and has earned the fearful respect of the regulator."

    RTO Lawyer
  • “As an experienced lawyer working extensively with RTOs in their dealings with ASQA and in applications to the AAT, I have worked with Raelene helping many RTOs over many years. With Raelene, you know she’s in your corner, but at the same time she brings much-needed objectivity and a clear-sighted approach in advising RTOs. Her comprehensive knowledge of the VET sector, including the legislation and Standards which regulate it and the policy and approach adopted by ASQA in overseeing it, are invaluable to RTOs but also to me in formulating and implementing the right legal strategy for each client.  Raelene is an excellent ally in ensuring success.”

    RTO Lawyer
  • “We approached Raelene when we got the cancellation notice from ASQA as we wanted someone who could combine the legal mind with compliance knowledge and help us with not only rectification but develop an overarching strategy to fight what was very obviously a wrong and out of proportion decision by ASQA. She also stuck with us as a client till the very end ,ensuring a positive outcome unlike some in the industry who tend to bail out when things get to the hairy end.  Raelene remains one of very few people I have known with a zero error approach and capacity to do so.  
     We remain grateful to her for what she brought on the table for us and gave us not only hope but led the strategy and execution, freeing us to focus on ensuring that the wolves did not circle the RTO when under stress."

    RTO Owner
    Australia Wide
  • Raelene changed the paradigm of how we deal with regulators. She forces them to play by the rules rather than letting them throw their weight around unchallenged. As a result, even after multiple attempts to sanction or cancel us they have never been successful. Also, Raelene has worked with our RTO to become as compliant and bullet-proof as possible.
    Now regulatory interaction is an occasional annoyance, not an existential threat.”

    RTO Owner
  • “I’ve worked with Raelene over several years and seen first-hand her invaluable assistance in reforming RTOs to prepare for proceedings in the Administrative Appeals Tribunal, and helping me to prepare for hearings. Her knowledge, diligence and attention to detail are first-rate, and I would happily recommend her to any RTO.”

    Travis Mitchell
  • With our RTO facing a cancellation decision by ASQA at Tribunal and having already engaged and worked with 4 different compliance consultants, it was with great fortune we were referred to Raelene Bartlett Founding Director of RTO Doctor to assist us with our fight with ASQA.  

    Raelene has been instrumental in winning our case after 2 years with ASQA and we have no hesitation in recommending her and RTO Doctor .

    RTO Owner
    NSW, Qld
  • I have worked with a number of consultants over the years but RTO Doctor has been by far the best. In my view the knowledge that she brings to the audit process is first class. 

    Rathini Sonnadara
    Training Operations Manager St. John Ambulance
  • I just wanted to take this opportunity to thank you so much for all of your loving support & guidance over the last week. Closing an RTO is one of the most stressful experiences I have been through in my ten years as a successful small business owner. 

    Michelle Merrifield
    Essence of Living

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If your emergency is urgent, we will do our best to contact you within a few hours. If your emergency is non-urgent, we will contact you within 48 hours.

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