Refund Policy

All RTO Doctor products can be downloaded by The Purchaser or for an additional fee, can be customized and delivered by post to an address specified by The Purchaser. Where The Purchaser chooses to download the product, they are provided with the opportunity to download the product in Word, Excel, PowerPoint format once upon purchase. Should there be any difficulties experienced with downloading the purchase, The Purchaser should contact in the first instance to try and resolve the issue. The issue must be notified to RTO Doctor within 24 hours of the purchase not being able to be downloaded. Claims for products that cannot be downloaded or errors in the download process lodged with RTO Doctor after this date will be considered on a case-by-case basis however, any claim made after 48 hours post purchase of the product will not be investigated or refunded. Where The Purchaser has requested customization and/or mail delivery of the purchased products, an additional fee for customization (where requested), printing and postage will also be charged. Products will be posted to the address specified by The Purchaser on the order within 10 working days of the purchase being processed. Where The Purchaser wishes the products to be provided using an express service or by registered post, additional charges will apply. The Purchaser should be advised that where they opt for registered delivery, further delays beyond the control of RTO Doctor might be experienced.

RTO Doctor or its officers accepts no liability to any person or organisation for any direct errors or omissions, incidental or consequential damages resulting from the use of its products or services.

RTO Doctor does not provide a refund for purchases where a product has been provided in working order.

The Governing law for this agreement shall be the laws of Western Australia and all disputes arising from this agreement shall be settled in Western Australia.

Copyright agreement acceptance

I hereby confirm that I have read this agreement and understood the implications of the agreement with RTO Doctor prior to my purchasing RTO Doctor Products.

RTO Doctor Copyright & Online Store Terms of Use Policy


RTO Experts Pty Ltd as trustee for RTO Doctor Unit Trust Trading as RTO Doctor (Here after, ("RTO Doctor") website is comprised of various online pages operated by RTO Doctor.

The RTO Doctor website is provided to you based on the condition of your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the RTO Doctor website constitutes your agreement to all such terms, conditions, and notices.


RTO Doctor reserves the right to change the terms, conditions, and notices under which the RTO Doctor website is offered, including but not limited to the charges associated with the use of the RTO Doctor website.

For more information please call 0408 144 002

© Copyright RTO Doctor 2019 All rights reserved.   |   Privacy Policy   |   Refund Policy   |   Terms & Conditions   |   Licensing Agreement   |   Website by TMC